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General information on the use and management of infrastructure and services

Safe use of infrastructure and services

The Asti-Cuneo motorway is managed by the company AUTOSTRADA ASTI-CUNEO S.p.A.

It consists of two sections, connected by a 19 km section (from Marene to Massimini) of the Autostrada dei Fiori, Turin-Savona section A6 and is currently partly in operation and partly under construction

SECTION I – from the Massimini interchange of the Autostrada dei Fiori A6 Turin-Savona stretch to Cuneo;

TRONCO II – from the Marene interchange of the Autostrada dei Fiori A6 Turin-Savona stretch to Rocca Schiavino, with continuation towards the Asti Est interchange of the SATAP A21 Turin-Piacenza, on the section under ANAS jurisdiction.

For toll collection purposes, the motorway is currently equipped with two distinct systems:

  • Traditional through the following toll booths and barriers:
    • Castelletto Stura – barriera
    • Albano Stura – casello
    • Cherasco – casello
  • Free Flow along the sections between the junctions of:
    • Castagnito
    • Govone
    • Costigliole Govone
    • Isola d’Asti
    • Rocca Schiavino

With the completion of the motorway route, the following configuration is planned for tolling purposes:

  • Barriera Castelletto Stura
  • Casello S. Albano Stura

and Free Flow along the sections between the junctions of:

  • Bra-Marene
  • Cherasco
  • Alba Ovest
  • Castagnito
  • Govone
  • Costigliole Govone
  • Isola d’Asti
  • Rocca Schiavino

The following exits on Trunk I will remain free passage:

  • Cuneo Est
  • Cuneo Centro

THE ROUTE IN OPERATION

Currently, the operational part of the Asti-Cuneo motorway is divided into the following sections, totalling 57.4 km:

  • Rocca Schiavino – Guarene (tronco II)
  • Roddi – Alba ovest (tronco II)
  • Cherasco-Marene (tronco II)
  • Massimini-Cuneo (tronco I)

THE ROUTE UNDER CONSTRUCTION

The part under construction for the completion of the motorway route, according to the provisions of the current agreement, is divided into the following lots:

  • Lot II.6 (Roddi-Diga Enel) Section ‘a’ from Lot II.7 to pk. 5+000 (tronco II)
  • Adaptation of the Alba Ring Road (tronco II)

The road platform consists of two carriageways, one in each direction, each containing two through lanes and an emergency lane with lay-bys.

In terms of dimensions, the A33 falls under category A motorways – extra-urban area of Ministry of Infrastructure and Transport Decree no. 6792 of 5 November 2011.

The operating speed under normal conditions is generally 130 km/h, any variations are indicated on the route by special road markings or shown on the PMV.

Since motorways are high-speed transport infrastructures, they cannot be travelled by all vehicles. Article 175 of the Highway Code identifies those permitted and those excluded.

Pedestrians and animals (duly guarded) may only travel in parking areas. You may only walk in emergency lanes to reach rescue points.

Driving a vehicle that is not allowed on the motorway is sanctioned in accordance with the Highway Code.

Driving behaviour while driving on the motorway is regulated by Art. 176 of the Road Traffic Act.

Among safety equipment of an infrastructural nature, it is worth mentioning the emergency lay-bys, which are positioned every 500 m or so and of these more than half are equipped with an SOS column with the possibility of requesting mechanical and medical assistance.

In this regard, it is good to reiterate that motorway lay-bys are designed and built solely and exclusively to deal with emergency situations. They are located on the right-hand side of the carriageway and allow vehicles to stop safely, without endangering their own and others’ safety. Prolonged parking is not permitted in these areas, nor is it permitted to leave one’s vehicle there for any length of time.

As soon as you stop, before getting out of your vehicle, it is a legal requirement to wear an orange, reflective jacket. This is to ensure that you are clearly visible to all those who pass by, who drive along the motorway at high speed, especially at night and early in the morning.

Anyone who fails to comply with this provision risks a penalty under the Highway Code.

The lay-bys are dedicated to emergency situations, they must not and cannot be used to rest and sleep for a few minutes, in case you need to rest you must use one of the 2 lay-bys.

Service Charter

The company has equipped itself with a Service Charter as an instrument of transparency towards users and in the conviction that it may constitute an opportunity for internal company growth and valuable communication towards the outside world. The Charter, which can be downloaded from https://www.asticuneo.it/en/service-charter/, contains information on the fundamental principles and services of the concessionaire, as well as policies and quality management, user protection and a handbook containing useful numbers and addresses for users.

The Charter also sets out the hypotheses and procedures that give rise to toll reimbursement and the payment of compensation, as well as the information channels for obtaining up-to-date information on traffic and road conditions.

Worksite Management Criteria

Non-emergency worksites are, if possible, scheduled to avoid slowdowns and queues.

In order to reduce the impact on traffic, the most impactful activities, those involving closures of sections, and/or junctions or service areas, are planned favouring night-time hours where possible.

Similarly, on the main motorway ribbon, bottlenecks that imply having only one vehicle stream available are planned predominantly, where possible, at night. Or, in special cases, in the central hours of the day and in any case when there is less traffic.

The A33 is not characterised by increased summer traffic, nor does it experience significant exodus phenomena. However, when scheduling worksites, account is taken of the higher volumes of users expected on special occasions, such as events: football matches, concerts, trade fairs, etc.

Open roadworks, Scheduled and Planned works

To access the Interactive Map click here and select the label “Relevant roadworks”.

To access the Roadworks section click here.

To access the Scheduled roadworks section click here.

To access the Planned works section click here.

 

Traffic Restrictions and Prohibitions

For information click here

 

Categories of disruptive events

The categories of events that could generate traffic disruptions and/or dangerous situations are the following:

Event categories Average recovery times(*)
Obstacles in the lane 16′
Flooding no case
Fires 47′
Accidents 1h 53′
Mechanical rescue service(**) 52′
Slowdowns/Traffic jams 1h 11′

(*) data referring to the year 2025
(**) refers to vehicles stopped in the lane

Emergency management protocols

The company, for the management of emergencies (winter operations, flooding, accidents, etc.) adopts specific consolidated intervention procedures that set out in detail the actions to be implemented by the various parties in charge. These procedures, specifically drawn up and updated also on the basis of the historicity of events, are:

  • the Winter Operations Management Plan: the plan is operational for the entire winter period and is applied on the motorway section under concession for any highly critical situations, emergencies including the activities necessary for the closure of individual sections affected by the events;
  • the Operating Procedures for the Traffic and Traffic Service; these are procedures that regulate the activities, as set out in the memorandum of understanding between Aiscat, the Traffic Police and the concessionaire, to be implemented by the Operational Control Centre (COC) and the Traffic and Safety Service (TS). The service has appropriately equipped vans with emergency signage and luminous devices to warn users of abnormal situations. These vehicles are also equipped with variable message panels that allow real-time communication to users of the event in progress. The ‘Traffic and Security’ Department carries out a 24-hour surveillance service and has 2 Operations Centres (Govone and Castelletto Stura Barriera).
  • the Exceptional Occurrences Emergency Plan; this document summarises the main actions to be taken by the Traffic and Security Service (TS), the Operational Control Centre (COC) and the Collection Service in the face of major exceptional events, including the activities necessary for the closure of individual elementary sections affected by the events.

Quality Indicators

The Company has identified the following quality indicators:

 

Number Description Monitoring frequency
1 Journey safety Annual
2 Regularity of service Annual
3 Comfort of service Annual
4 Services for disabled motorists Annual
5 Information to users Annual

 

With reference to the above table, the results for 2025 are in line with the expected standards.

The Concessionaire also aims to meet the same standards in 2026.

The quality indicators, as better explained in the Service Charter, comply with the provisions of Directive no.102 of 19/02/2009 issued by the Italian Ministry for Infrastructure and Transport. Discussions are still ongoing with the Grantor to define the indicators in accordance with the ART tariff system.

Information on functioning lanes/stations

The total number of stations and lanes on the managed motorway section is shown below.

 

Asti – Cuneo Year 2025
Description Number
Stations 2
Entry toll lanes 2
Exit toll lanes 12
Lanes inoperative for > 24 h 3

 

Cuneo – Asti Year 2025
Description Number
Stations 2
Entry toll lanes 8
Exit toll lanes 3
Lanes inoperative for > 24 h 0

Information on toll calculation methods and unit tariff

For all information on tolls and tariffs for the free flow system visit the Tariffs and tolls section and for those relating to the traditional system visit the motorway toll page.

 

Information on the existence of concessions

Any concessions and/or subscriptions for users can be found in the Discounts and concessions section for free flow and for the traditional system in the motorway toll section.

 

Information on toll collection methods – consequences in the event of non-payment

The methods of toll collection, the consequences in the event of non-payment and the procedures adopted for recovery (with specific evidence in the event of non-detected entry) are available in the motorway toll section. For more information on the free flow system visit.

 

Information on complaints

Information on the number and categories of complaints received and handled, the average response time, the related outcomes and the measures taken to overcome the main disruptions that have emerged, the level of user satisfaction with the response received, as well as the number and overall value of any compensation paid, are available below:

Total ASTI-CUNEO A33 complaints for the year 2025 no. 81:

ART classification No. complaints
Infrastructure maintenance 0
Traffic or safety information 7
Information on roadworks 0
Toll collection methods 58
Toll quantification 2
Management of disruptions 0
Services provided in service areas 0
Accessibility of services for people with reduced mobility 0
User relations and other information 0
Failure to pay/inadequate payment of any refunds or compensation 0
Outside jurisdiction 14

a) Average response times:

Average days to resolve a complaint in 2025: 1 day.

 

b) Related outcomes and measures adopted to overcome the main service disruptions that emerged:

Based on the analysis of the data collected and the experience gained, continuous improvement actions are defined and implemented to optimize complaint management and service quality. These actions include:

– Periodic review of complaint management procedures to simplify and speed up processes.

– Continuous training of dedicated staff, with a focus on communication and technical skills.

– Investment in automation technologies to improve the collection, analysis, and response to complaints.

– Strengthening of communication channels with users to promote greater transparency and involvement.

– Constant monitoring of performance indicators and user feedback to promptly identify new areas for action.

– Cross-functional collaboration to address the root causes of inefficiencies in an integrated manner.

 

c) The level of user satisfaction with the response received:

In relation to the response received, an item relating to customer “dissatisfaction” has been included in the “complaints management” system in use, in the event of dissatisfaction with the response received; the level of satisfaction in relation to individual responses is currently being implemented in the management system.

 

d) The number and total value of compensation payments, as referred to in Measure 12:

At present, our Company has not paid any compensation in relation to the cases in question.

Last update: 04/03/2026
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